Returns Policy
Return Window
- 30 days from delivery date
- Items must be unopened and in original condition
- Email us before returning any items
How to Return
- Contact us at return@novora.xyz
- Include your order number
- State reason for return
- Wait for return authorization
- Pack items securely
- Send to provided return address
Refund Process
- Refunds processed within 10 working days
- Original shipping costs not refunded
- Return shipping paid by customer
- Refund to original payment method
Non-Returnable Items
- Opened supplements
- Products with broken seals
- Items marked as final sale
Damaged or Incorrect Items
If you receive damaged or incorrect items:
- Contact us within 48 hours
- Include photos of damage
- Keep original packaging
- We'll arrange replacement or refund
Questions?
Contact our customer service team at hello@novora.xyz